Changed your mind? You can return your item within 30 days of delivery for a straightforward refund or exchange. Items should be unused and in their original packaging (including any tags/accessories).
If you’d like to start a return, contact our support and we’ll share simple step-by-step instructions. Please keep your proof of purchase handy. You can also reach us anytime at info@eleanorrose-leeds.co.uk
and our team will be happy to assist you.
Faulty or damaged items
You are fully protected under UK consumer rights legislation. If an item arrives faulty or not as described, you are entitled to a replacement or a refund. Please simply get in touch with us, and we will resolve the matter for you promptly.
For full details, please see our returns policy.